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On rare occasions, Love Thy Pet ® may need to cancel appointment(s) due to weather, road conditions, equipment failure, etc. Every effort will be made to contact the pet owner in advance and reschedule any affected appointment(s).

Love Thy Pet ® reserves the right to refuse to groom any pet for the health and safety of the groomer and/or the pet. A soft muzzle may be used or services discontinued or refused if we determine that a pet presents an unsafe condition. Such conditions include, but are not limited to: behavior issues, health problems, or parasites.

If pet is hurt or becomes ill during the grooming session, Love Thy Pet ® has permission to obtain immediate medical care from a veterinarian of our choice if pet's veterinarian is not known or accessible. Pet owner agrees to pay all costs for medical treatment provided, unless illness or injury is a direct result of negligence of Love Thy Pet ®.

Love Thy Pet ® will not be held responsible for clipper burn and/or minor nicks resulting from grooming of matted, neglected coats or for irritation caused by removing coat from pets possessing mild to severe skin allergy, nor will we be held responsible for stressful effects grooming may have upon a geriatric pet.

Love Thy Pet ® will be notified within 24 hours of any claim by owner regarding compensation for medical attention given as a result of alleged negligence. In the event of dispute over owner's claim, we will consult the attending veterinarian prior to settling any claim.

It has been our experience that when a pet is "shaved down" or "stripped," as it is called in the grooming profession, pre-existing conditions may appear. Love Thy Pet ® will bring any pre-existing conditions uncovered to owner's attention but we will not be held responsible for treatment of said conditions.